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Account Manager

Ref: AS9474729

BB9, United Kingdom

£45,000

  • Permanent
  • Strategic Account Management
  • Operational Process Enhancement
  • Customer Relationship Management

About the candidate

The candidate is an accomplished Account Manager with significant experience in the aviation and aerospace sectors within the manufacturing industry. They have demonstrated exceptional ability in managing account operations, fostering strong customer relationships, and driving operational excellence. Their background includes working in environments that demand a high level of strategic planning and a deep understanding of production processes. This experience has equipped them with formidable organisational skills and a proven capability to resolve issues and enhance service quality effectively.

Their career has taken them through various roles, including dealing directly with strategic accounts and improving customer service delivery across different manufacturing contexts. Their proactive communication skills and capability to integrate with cross-functional teams have consistently resulted in improved operational efficiencies and client satisfaction.

What makes them great?

  • Problem Resolution: Effectively handles and resolves customer issues, preventing escalation and maintaining trust.
  • Communication Skills: Strong communicator capable of liaising between customers and internal teams to foster understanding and streamlined operations.
  • Account Performance Management: Monitors and enhances the performance of accounts through strategic planning and data-driven decision making.

Areas of expertise

  • Strategic Account Management: Proficient in managing key accounts and aligning client needs with business operations, leading to successful project delivery and client satisfaction.
  • Operational Process Enhancement: Experienced in optimising operational workflows within the manufacturing sector, significantly improving efficiency and production timeliness.
  • Customer Relationship Management: Skilled in building and maintaining strong relationships with clients, ensuring high levels of retention and satisfaction.