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Account Manager

Ref: AS8725091

BB9, United Kingdom

£30,000

  • Permanent
  • Client Relationship Management
  • Operational Strategy Implementation
  • Project Coordination

About the candidate

The candidate is an accomplished Account Manager specialised in the manufacturing sector, highlighting experience specifically in aviation and aerospace. With a strong knack for fostering robust client relationships, this professional ensures not only the satisfaction but also the strategic alignment of internal processes to enhance service delivery. Their career encompasses significant roles where they have demonstrated their capability in handling complex customer portfolios, advocating for customer needs, and implementing efficacious operational strategies.

In previous roles within regional and national manufacturing firms, the candidate effectively acted as a bridge between clients and internal teams, significantly improving client satisfaction and retention rates through thoughtful strategies and meticulous project coordination. Their proactive communication and problem-solving skills have consistently fostered positive outcomes and a harmonious workplace environment.

What makes them great?

  • Customer Satisfaction Improvement: Direct involvement in enhancing production alignment with client requirements, leading to a 15% increase in client satisfaction scores.
  • Account Retention Growth: Developed strategies that boosted account retention rates by 20%, showcasing strong strategic and analytical skills.
  • Team Collaboration: Thrive in collaborative work environments, promoting positive interactions and teamwork to solve issues and improve overall workplace culture.

Areas of expertise

  • Client Relationship Management: Proficient in building and maintaining strong relationships, leading to increased satisfaction and retention.
  • Operational Strategy Implementation: Adept at aligning internal processes with customer needs to enhance service delivery and operational efficiency.
  • Project Coordination: Experienced in overseeing projects to ensure timely completion and adherence to quality standards, significantly contributing to client trust and repeat business.