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Account Manager

Ref: AS1458660

Plymouth, UK

£34,000

  • Permanent
  • Strategic Revenue Enhancement
  • Client Relationship Management
  • Effective Project Coordination

About the candidate

An experienced and driven Account Manager, our candidate boasts over 8 years of top-notch account management and customer relations skills, predominantly in the Defence and technology sectors. Their collaborative approach and ability to forge robust client relationships ensure customer satisfaction while simultaneously unlocking avenues for revenue growth. Highly capable in problem-solving and aware of commercial landscapes, they deliver solutions perfectly tailored to client needs. Excelling in communication, they thrive in cross-functional teams, advocating for the customer to better service delivery.

What makes them great?

  • Revenue Growth: Achieved a 30% increase in annual revenue by developing strategic account plans and engaging thoroughly with clients.
  • Client Satisfaction Improvement: Instrumental in uplifting client satisfaction scores through regular engagement and tailored service approaches.
  • Reduction in Churn: Successfully led initiatives that cut customer churn by 20% and fostered numerous upselling opportunities.

Areas of expertise

  • Strategic Account Growth: Proven track record in creating and implementing strategic account plans that significantly increase revenue and improve client relationships in a corporate setting.
  • Client Retention Strategies: Demonstrated ability to reduce customer churn and enhance the client experience through proactive engagement and innovative service solutions.
  • Project Coordination: Adept at navigating between various stakeholders to ensure successful project delivery that meets all client specifications and timelines.