Account Manager
Ref: AS6050463
Plymouth, UK
£40,500
- Permanent
- Strategic Account Management
- Client Retention Specialist
- Revenue Growth Achiever
About the candidate
The candidate is a distinguished Account Manager with over eight years of expertise, primarily in the defence sector. They have a proven record in enhancing client relationships, optimising account management processes, and driving substantial business growth. The candidate is particularly adept at developing and implementing strategies that focus on customer retention and satisfaction, continuously improving service delivery to meet and exceed client expectations. Their professional journey showcases significant roles in global technology firms, regional defence contractors, and mid-size service providers, where they have delivered impressive results, such as improving customer retention rates and expanding business revenues.
What makes them great?
- Revenue Growth: Instrumental in identifying and capitalising on growth opportunities, leading to significant revenue increases for previous employers.
- Retention Improvement: Achieved a 20% improvement in client retention through strategic service enhancements and regular account reviews.
- Client Satisfaction: Enhanced customer service strategies that significantly boosted client feedback scores.
Areas of expertise
- Client Relationship Management: Expert in maintaining and growing client relationships, ensuring high levels of satisfaction and loyalty.
- Strategic Account Planning: Skilled in crafting tailored account strategies that foster long-term stability and revenue growth.
- Problem Solving & Negotiation: Adept at navigating complex challenges and negotiating favorable outcomes for both clients and the company.