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Account Manager

Ref: AS2851932

Manchester, UK

£35,500

  • Permanent
  • Strategic Account Management
  • Customer Retention
  • Revenue Growth

About the candidate

The candidate is a dynamic Account Manager with extensive experience in the logistics and technology sectors, skilled in nurturing and expanding client relationships. With a career spanning roles from Sales Associate in a national freight forwarding firm to Account Manager in a regional logistics provider, they have consistently driven growth and customer satisfaction. Most recently, this professional succeeded in a role within a mid-size SaaS company, focusing heavily on customer success and strategic account management.

They bring a profound understanding of data utilisation for business growth and excel in engaging with senior stakeholders to explore strategic opportunities. This candidate's ability to manage complex customer relationships and lead cross-functional teams makes them an invaluable asset for fostering long-term business partnerships

What makes them great?

  • Data-Driven Decision Making: Leverages data to make informed business decisions, leading to a 20% increase in account penetration.
  • Revenue Growth: Effectively managed account strategies that resulted in a 15% increase in sales and a measurable rise in customer satisfaction.
  • Client Relationship Building: Known for a strong ability to build and sustain long-term relationships with clients, enhancing business opportunities and client trust.

Areas of expertise

  • Strategic Account Management: Proven track record in utilising strategic planning and data-driven insights to drive growth and improve customer satisfaction within key accounts.
  • Customer Onboarding and Engagement: Experienced in developing and implementing effective onboarding processes that enhance customer retention and platform adoption.
  • Business Development: Skilled in identifying and capitalising on upsell opportunities, contributing significantly to revenue growth and customer lifetime value.