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Account Manager

Ref: AS5538251

Manchester, United Kingdom

£40,000

  • Permanent
  • Client Relationship Management
  • Revenue Growth Specialist
  • Strategic Account Planning

About the candidate

The candidate is an experienced Account Manager with a robust portfolio in the logistics sector, highlighting expertise in fostering client relationships and enhancing customer lifetime value. With substantial experience gained at a national logistics provider, a mid-sized SaaS company, and a regional freight forwarding firm, they have demonstrated success in driving revenue growth, customer retention, and strategic account enhancement.

They are known for their analytical abilities, leveraging data to unearth insights that inform strategic decisions. Excellent communication skills and a collaborative nature allow them to manage cross-functional teams effectively, ensuring all stakeholders are aligned towards common goals.

What makes them great?

  • Revenue Growth: Demonstrated a 30% increase in gross profit over two years at a national logistics company by crafting targeted account strategies.
  • Retention Enhancement: Facilitated a 20% improvement in retention rates at a SaaS company by implementing personalised client engagement plans and identifying upsell opportunities.
  • Communication Excellence: Renowned for outstanding communication skills, facilitating effective presentations and collaborations across various organisational levels.

Areas of expertise

  • Strategic Account Management: Adept at developing and executing growth-focused strategies for major accounts within the logistics sector.
  • Client Engagement: Skilled in enhancing client engagement through data-driven insights and regular business reviews, ensuring high levels of customer satisfaction.
  • Customer Retention: Proven track record of improving customer retention rates through effective engagement strategies and close collaboration with product teams.