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Account Manager

Ref: AS6244535

Newcastle, UK

£35,000

  • Permanent
  • Client Relationship Management
  • Sales Growth Leadership
  • Operational Efficiency Improvement

About the candidate

The candidate is an experienced Account Manager with a robust background in account management and customer service, particularly within the distribution sector. They have demonstrated success in managing client relations, driving sales growth, and improving operational processes. Their skill set is further enriched by strong interpersonal skills that have proven effective in building and maintaining relationships with clients, ensuring that their diverse needs are met promptly and efficiently.

This professional has consistently excelled in roles that require a deep understanding of customer needs, proactive problem resolution, and collaboration with cross-functional teams. Their proactive nature and strategic approach to handling accounts have regularly resulted in increased customer satisfaction and loyalty, making them an invaluable asset to any organisation focusing on growth and customer retention.

What makes them great?

  • Increased account retention rates through personalised service strategies and effective issue resolution.
  • Drove a 20% increase in sales at a regional electrical supply firm by enhancing order processing and customer relationships.
  • Improved customer satisfaction scores by implementing effective feedback mechanisms in customer service roles.

Areas of expertise

  • Client Relationship Management: Expert in nurturing and maintaining strong relationships with clients, ensuring high levels of satisfaction and retention.
  • Sales Growth Facilitation: Proven track record of supporting significant sales increases through strategic account management and excellent customer service.
  • Operational Process Enhancement: Skilled in identifying and implementing process improvements to boost efficiency and effectiveness across teams.