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Account Manager

Ref: AS4383374

Belfast, UK

£35,000

  • Permanent
  • Strategic Sales
  • Customer Retention
  • Technical Services Acumen

About the candidate

The candidate in focus is an Account Manager who boasts over five years of experience working across highly technical service sectors. This talent has honed a special expertise in customer relationship management and strategic sales initiatives, paired with a strong technical understanding critical for communication of complex service solutions. They have demonstrated commendable skill in reducing customer churn and enhancing service sales, proving their mettle in dynamic and demanding environments. With a track record of fostering strategic partnerships and maintaining high levels of customer satisfaction, they consistently thrive in cross-functional team settings.

Noted for a deep-seated commitment and reliable presence, the candidate approaches customer engagement with a proactive mindset. This attribute has consistently driven account growth and boosted customer satisfaction, making them a valuable asset to any forward-thinking organisation looking to strengthen their account management team.

What makes them great?

  • Customer Retention Success: Demonstrated ability in reducing client cancellations by 30% through strategic initiatives and stellar account management.
  • Revenue Growth: Has significantly increased service contract renewals and sales by effectively identifying and leveraging upselling opportunities in collaboration with sales teams.
  • Process Improvement: Enhanced customer onboarding processes and played a key role in implementing new CRM tools that streamlined customer service operations.

Areas of expertise

  • Customer Relationship Management: Proven ability to nurture and expand customer relationships, ensuring high retention and satisfaction levels.
  • Strategic Sales Initiatives: Skilled in devising and implementing strategies that effectively boost sales and service renewals.
  • Technical Services Acumen: Holds a strong technical background which aids in explaining sophisticated service solutions across diverse client bases.