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Account Manager

Ref: AS5295741

Manchester, UK

£55,000

  • Permanent
  • Client Relationship Management
  • Leadership Skills
  • Operational Excellence

About the candidate

This experienced Account Manager boasts a robust background in facilities management and client relationship management, developed through roles in various fast-paced settings. Their career includes significant achievements in overseeing multidisciplinary teams and managing technical service delivery compliant with industry standards. The candidate is renowned for a proactive style, prioritising operational excellence and adept financial management to sustain high customer satisfaction levels.

In their most recent role managing regional client relationships for a facilities management company, this candidate exhibited exceptional skill in P&L management and fostered client relationships to increase retention by 30% through improved service solutions and quality control. Their expertise in coordinating site activities and aligning project objectives within the engineering sector has consistently resulted in successful project outcomes and strategic service advancements.

What makes them great?

  • Strategic Development: Has a keen eye for developing strategies that enhance service delivery, illustrated by a 30% increase in client retention.
  • Leadership and Team Management: Proven leadership skills, effective in team supervision and project management ensuring high-performance standards.
  • Innovative Solutions: Invests in innovative service solutions that have successfully enhanced client satisfaction and operational efficiency in previous roles.

Areas of expertise

  • Client Relationship Management: Skilled in nurturing and expanding client relationships, leading to significant retention increases and enhanced satisfaction.
  • Financial and Operational Management: Proven capabilities in managing budgets and operations to achieve financial targets and operational efficiencies.
  • Compliance and Quality Control: Effective in implementing and overseeing quality control protocols and compliance measures in line with industry standards.