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Account Manager

Ref: AS4785740

London, United Kingdom

£45,000

  • Permanent
  • Strategic Client Management
  • Results-Oriented Professional
  • Commercial Acumen

About the candidate

The candidate is an accomplished Account Manager specialised in the SaaS sector with over three years of hands-on experience. Renowned for their excellence in managing diverse client portfolios, they have a marked track record of enhancing customer satisfaction and retention levels. Driven by a proactive approach, they thrive in fast-paced environments, effectively tackling multiple priorities. Having pursued a solid educational foundation in business, they possess a strong commercial acumen and a dedicated passion for improving customer success operations.

Recently engaged with a mid-sized SaaS company, the candidate has notably advanced their skills in strategic account management, focusing on renewal rates and client satisfaction. Beyond daily management, their role necessitated collaboration with cross-functional teams to devise and deliver high-value solutions tailored to client needs, directly impacting revenue growth. Seeking a new position, they are eager to leverage their robust skillset and experience in a dynamic team to drive organizational growth.

What makes them great?

  • Revenue Impact: Achieved improvements in renewal rates and heightened client involvement leading to boosted revenue figures.
  • Problem Solving: Excelled in roles requiring quick adaptation and out-of-the-box thinking to address client needs efficiently.
  • Client-Focused Innovation: Initiated and led new service strategies that increased product usage by 30% within six months.

Areas of expertise

  • Client Retention Strategies: Demonstrated ability to develop and implement engagement strategies that improve client retention and satisfaction.
  • Upselling and Growth: Skilled in identifying and capturing growth opportunities within existing client accounts through enhanced service offerings.
  • Stakeholder Engagement: Strong communicator with experience in building and maintaining relationships with key business stakeholders.