Account Manager

Ref: AS2155872

London, UK

£45,000

• Permanent
• Client Relationship Management
• Process Optimisation
• Cost Management

About the candidate

The candidate is an adept Account Manager with significant expertise in the facilities management industry. Their professional journey is marked by roles in coordinating and managing client accounts, particularly in the property management and facilities management sectors. With a robust educational background and pertinent industry qualifications, they have honed their ability to steer client relationships towards sustained satisfaction and loyalty.

They bring to the table a strong track record of budget management, compliance, and proactive problem-solving, resulting in notable process enhancements and service quality improvements. Their collaborative work style enables effective stakeholder engagement, ensuring that contractual obligations are not only met but also surpassed.

What makes them great?

• Performance Improvement: Played a pivotal role in boosting client retention rates by 20% and client satisfaction by 15% through strategic relationship management and system enhancements.
• Cost Management: Demonstrated ability in reducing operational costs while maintaining high quality standards in service delivery.
• Team Collaboration: Highly effective at working with cross-functional teams to meet and exceed contract obligations and service delivery.

Areas of expertise

• Client Relationship Management: Proven success in nurturing strong client relationships, achieving a 20% increase in retention through strategic reviews and feedback incorporation.
• Process Optimisation: Skilled in streamlining operations to reduce costs while enhancing service standards, evidenced by successful project coordination in the real estate sector.
• Compliance and Contract Management: Effective oversight on compliance with service level agreements and driving performance metrics.