Account Manager

Ref: AS6724660

Milton Keynes, UK

£35,000

• Permanent
• Customer Relationship Building
• Strategic Account Management
• KPI And Performance Enhancement

About the candidate

The candidate is a seasoned Account Manager whose expertise lies in the hospitality sector. They bring over three years of extensive experience in managing client relationships and account management, focusing on the hospitality industry. The candidate has successfully driven projects that enhance supplier performance, optimise procurement processes, and significantly boost client satisfaction and retention levels. Their knack for fostering robust relationships coupled with effective strategic planning and analysis stands them out as a valuable asset for any team, especially in dynamic and fast-paced settings.

What makes them great?

• Proven Results: Enhanced client satisfaction by 20% through effective KPI tracking and strategic insights into procurement in the hospitality industry.
• Stakeholder Engagement: Increased repeat business by 15% by strengthening relationships and service levels in a mid-sized catering environment.
• Retention Improvement: Boosted customer retention by 30% by efficiently managing client needs and onboarding processes at a national level.

Areas of expertise

• Account Management: Proficient in overseeing client accounts, focusing on creating and maintaining strong professional relationships and fulfilling client needs within the hospitality sector.
• Client Relationship Building: Demonstrated ability to nurture impactful relationships with diverse stakeholders including hotel managers and food suppliers, enhancing cooperation and streamlined service delivery.
• Performance Optimisation: Skilled in implementing and managing KPIs that have led to significant improvements in service delivery, customer satisfaction, and profitability.