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Account Manager

Ref: AS6502034

Manchester, United Kingdom

£35,000

  • Permanent
  • Expert In Client Relationships
  • Strategic Account Development
  • Proactive Communication

About the candidate

The candidate is an accomplished Account Manager with a robust background in client relations, skilled in nurturing and expanding client relationships within the marketing and technology sectors. This individual has demonstrated a superior ability to comprehend and respond to clients' needs, propelling customer engagement and satisfaction. Their proactive and outcome-focused approach has consistently led to tangible business outcomes in dynamic and client-facing roles. Comfortable with travel, they are adaptable and thrive in environments that require a strong customer connection and strategic account management.

What makes them great?

  • Increased account renewals by 30% at a mid-size marketing agency by developing enhanced engagement strategies and effective collaboration with creative and operational teams.
  • Boosted customer satisfaction scores by 20% through proactive communication and tailored support as a Client Success Specialist.
  • Contributed to a 15% rise in customer retention by through meticulous needs analysis and effective client onboarding processes.

Areas of expertise

  • Client Relationship Management: Expert in maintaining and growing B2B client relationships, ensuring high levels of customer satisfaction and account retention.
  • Strategic Account Development: Proven track record in devising and implementing strategies that enhance client engagement and foster long-term business relationships.
  • Performance Analysis: Skilled in utilising data to track client satisfaction and campaign effectiveness, enabling informed decision making.