We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Account Manager

Ref: AS7627544

Chepstow, United Kingdom

£55,000

  • Permanent
  • Customer Retention Specialisation
  • Strategic Account Planning
  • Proven Record Of Revenue Growth

About the candidate

The candidate is an accomplished Account Manager with a solid background in relationship-centric roles within service-oriented industries. Their career is distinguished by their meticulous attention to customer satisfaction and retention, highlighted by their strategic management of customer relationships and implementation of growth-driven account strategies. Whether in a regional facility services provider or a national hygiene solutions firm, the candidate has consistently demonstrated an aptitude for enhancing service delivery and client engagement.

As a dynamic team player, the candidate thrives in roles that demand robust cross-functional communication and collaboration. Their analytical skills are complemented by a keen understanding of business needs, making them particularly adept at steering customer accounts towards sustained profitability and satisfaction. They are now eager to apply their skills in an organisation that prizes sustainability and values-driven business approaches.

What makes them great?

  • Proven Record of Portfolio Growth: Achieved a 20% increase in portfolio growth over two years at their previous regional facility services role.
  • Reduction in Customer Complaints: Led initiatives that resulted in a 15% reduction in customer complaints in a hygiene solutions context.
  • Team Collaboration: Noted for exceptional collaborative skills and the ability to communicate cross-functionally to achieve business and customer objectives.

Areas of expertise

  • Customer Relationship Management: Excelling in building and maintaining relationships, ensuring high levels of customer retention and satisfaction.
  • Strategic Account Planning: Skilled in crafting and executing account plans that drive customer engagement and business growth.
  • Metrics Analysis: Proficient in analysing performance metrics to gauge success rates and implement necessary enhancements.