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Account Manager

Ref: AS3857914

London, England

£45,000

  • Permanent
  • B2B Client Growth
  • Customer Success
  • SaaS Onboarding

About the candidate

A proactive and commercially minded account management professional with a strong background in B2B client services, customer success and sales across technology, SaaS and telecommunications environments. They are confident managing varied client portfolios, building trusted relationships and spotting opportunities to improve retention, engagement and account growth.

They bring a hands-on, organised approach to onboarding, product demonstrations, training and ongoing client support. With strong communication skills and a customer-first mindset, they work well with internal teams to improve the client experience and keep accounts moving in the right direction.

What makes them great?

  • Strong Retention Results: Increased account retention by around 30% over two years within a B2B security solutions environment.
  • Improved Renewal Performance: Helped improve renewal rates by approximately 25% through better onboarding, training materials and product demonstrations.
  • Customer-Led Approach: Consistently achieved sales targets by taking time to understand client needs and recommend suitable solutions.

Areas of expertise

  • B2B Account Management: Experienced in managing diverse client portfolios, maintaining strong relationships and identifying growth opportunities.
  • Customer Success & Onboarding: Skilled in supporting new clients through onboarding, product training and ongoing engagement to drive adoption.
  • Client Retention & Renewals: Strong track record of improving renewal rates and customer satisfaction through proactive support and clear communication.