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Account Manager

Ref: AS7617686

Swindon, England

£40,000

  • Permanent
  • Client Relationship Management
  • CRM Implementation
  • Multilingual Customer Support

About the candidate

A dedicated and enthusiastic Account Manager with a strong background across distribution, e-commerce and retail environments. They bring hands-on experience managing key accounts, improving customer satisfaction and supporting sales growth through proactive client engagement.

Multilingual, including Spanish, they are confident building relationships with customers globally and are comfortable working in fast-paced, service-led settings. With strong CRM and data management experience, they are well placed to support account growth, customer retention and smoother sales operations.

What makes them great?

  • Improved customer retention: Delivered sales strategies that increased account retention by approximately 20% year-on-year within a mid-size distribution environment.
  • Supported CRM improvements: Played a key role in a CRM transition, helping to improve order processing efficiency and day-to-day account visibility.
  • Boosted sales performance: Contributed to an approximate 15% sales uplift during promotional activity through targeted outreach and personalised customer engagement.

Areas of expertise

  • Account Management: Experienced in managing key accounts, maintaining strong client relationships and supporting long-term customer satisfaction.
  • Customer Service: Skilled in resolving enquiries, improving communication processes and enhancing the overall customer journey.
  • CRM & Data Management: Confident using CRM systems and supporting system transitions to improve order processing and visibility.