Account Manager

Ref: AS1409321

Redruth, Cornwall

£40,000

• Permanent
• MRO Product Knowledge
• Customer Relationship Management
• Engineering Sales Support

About the candidate

A seasoned Account Manager with a strong background in customer service, sales support and key account management across the engineering and manufacturing sectors. They bring solid knowledge of MRO products and are confident supporting customers with enquiries, quotations, order processing and product information.

They are proactive, organised and commercially aware, with a natural ability to build strong client relationships and spot opportunities to upsell. Comfortable working independently or as part of a busy branch team, they would be a reliable addition to a fast-paced sales or account management environment.

What makes them great?

• Customer Satisfaction: Helped deliver an approximate 20% increase in customer satisfaction scores through proactive engagement and relationship-building.
• Process Improvement: Contributed to an approximate 15% reduction in customer complaints by streamlining response processes and improving order fulfilment accuracy.
• Commercial Approach: Confident in negotiation, upselling and identifying new opportunities while maintaining strong, service-led customer relationships.

Areas of expertise

• Account Management: Experienced in managing key customer accounts, responding to enquiries, preparing quotations and following up opportunities.
• Customer Service: Strong track record as a first point of contact for clients, improving communication, order accuracy and customer experience.
• MRO & Industrial Products: Solid understanding of engineering, manufacturing and industrial supply environments, with the product knowledge to support informed customer conversations.