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Account Manager

Ref: AS6492704

London, UK

£45,000

  • Permanent
  • B2B Client Relationships
  • CRM Process Improvement
  • Hospitality And Textiles

About the candidate

An accomplished account management professional with a strong background in B2B sales, client relationship management and customer service across the hospitality, textiles and supply chain sectors. They have managed a varied portfolio of hospitality clients, ensuring smooth order fulfilment, clear communication and a high standard of service.

Collaborative, organised and commercially aware, they are confident working with internal production, logistics and sales teams to improve processes and deliver tailored solutions. Available to start in 2 weeks, they would suit a permanent opportunity where they can build long-term client partnerships and support business growth.

What makes them great?

  • Proven Repeat Business Growth: Helped achieve a 20% increase in repeat business over two years through strong relationship management and consistent service delivery.
  • Strong Cross-Functional Approach: Works effectively with production, logistics and sales teams to streamline processes and improve account service levels.
  • Customer-Focused Mindset: Recognised for excellent customer service, contributing to improved satisfaction ratings and faster client response times.

Areas of expertise

  • B2B Account Management: Experienced in managing client portfolios, handling key stakeholder relationships and supporting repeat business growth.
  • Client Service & Sales Support: Skilled in coordinating enquiries, quotations and order progress while maintaining strong customer satisfaction levels.
  • CRM & Process Improvement: Hands-on experience supporting CRM implementation to improve communication, data management and operational efficiency.