Account Manager
Ref: AS4044332
Hartlepool, England
£40,000
- Permanent
- Account Growth
- Customer Relationships
- Financial Services Experience
About the candidate
This candidate is a commercially minded account management professional with a strong background across financial services, B2B technology and customer support environments. They have managed varied client portfolios, built long-term relationships and worked closely with internal teams to make sure service delivery stays aligned with client expectations.
They are looking for a permanent opportunity and are available to start in around 2 weeks. Based in Hartlepool, England, they would suit a customer-focused business looking for someone proactive, personable and confident in spotting growth opportunities while keeping service standards high.
What makes them great?
- Commercially focused – Helped deliver around a 20% increase in account revenue over a 2-year period through relationship-led account growth.
- Customer satisfaction impact – Contributed to around a 30% improvement in customer satisfaction scores through consistent engagement and feedback-led improvements.
- Service efficiency mindset – Supported quality assurance initiatives that helped reduce customer response times by around 15%.
Areas of expertise
- Account Growth & Retention – Experienced in managing client portfolios, running account reviews and identifying opportunities to expand services.
- Client Relationship Management – Confident acting as a key contact for B2B clients, building trust through regular communication and responsive support.
- Customer Experience Improvement – Skilled in using feedback, onboarding materials and service improvements to enhance customer satisfaction.