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Account Manager

Ref: AS6405548

London, United Kingdom

£45,000

  • Permanent
  • Client Relationship Management
  • Logistics Growth
  • Supply Chain Solutions

About the candidate

A client-focused account professional with over four years’ experience across logistics, freight forwarding and supply chain solutions. They have built a strong track record managing customer portfolios, improving account health and supporting renewals, upsells and long-term client retention.

They are confident working with stakeholders to understand operational challenges, turn client needs into practical actions and help customers get more value from their partnerships. Available for a permanent role and able to start in 2 weeks.

What makes them great?

  • Improves client satisfaction: Helped deliver a 20% year-on-year increase in client satisfaction scores by developing tailored solutions and focusing on account performance.
  • Drives growth opportunities: Contributed to a 30% increase in upsell opportunities through stronger product adoption and regular client success reviews.
  • Commercially minded: Supported around 15% sales growth by taking a consultative approach and helping create customised logistics solutions for key accounts.

Areas of expertise

  • Account management: Experienced in managing client portfolios, monitoring account health and supporting renewals and upsell opportunities.
  • Client success and onboarding: Skilled in onboarding new clients, improving adoption and creating a smooth customer experience from initial engagement through to implementation.
  • Logistics and supply chain solutions: Strong understanding of freight, logistics and supply chain environments, with the ability to shape practical solutions around customer needs.