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Account Manager

Ref: AS1980138

Leighton Buzzard, Bedfordshire

£40,000

  • Permanent
  • Ecommerce Client Management
  • Customer Success
  • Logistics Operations

About the candidate

A proactive and results-driven Account Manager with strong experience across eCommerce, logistics and customer success. They are confident managing client relationships, resolving operational issues and working closely with internal teams to make sure service delivery runs smoothly.

They bring a practical, hands-on approach to account management, with a clear focus on improving client satisfaction, strengthening retention and supporting operational performance in fast-paced environments.

What makes them great?

  • Improves Efficiency: Helped deliver a 20% reduction in order processing time through practical process improvements.
  • Boosts Retention: Played a key role in customer feedback initiatives that increased client retention by 30%.
  • Service-Focused: Contributed to a 15% improvement in overall service levels by monitoring performance and identifying operational enhancements.

Areas of expertise

  • Account Management: Experienced in managing a varied portfolio of eCommerce and DTC clients, acting as a trusted day-to-day contact.
  • Customer Success: Skilled at handling queries, managing escalations and using feedback to improve client experience and retention.
  • Operational Coordination: Strong understanding of fulfilment, stock management, dispatch performance and service-level improvement.