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Account Operations Manager

Ref: AS5609994

London, England

£50,000

  • Permanent
  • Key Account Operations
  • Customer Experience Improvement
  • Process Optimisation

About the candidate

A results-driven account operations professional with strong experience across consumer products, retail solutions and national distribution environments. They bring a solid background in supporting key accounts, improving service delivery and building effective relationships between customer service, sales and operations teams.

They are confident leading teams, streamlining processes and using data-led problem solving to improve performance. With a calm, detail-focused approach, they would be well suited to a high-growth business looking to strengthen account operations and customer experience.

What makes them great?

  • Improved Customer Satisfaction: Led process and communication improvements that increased customer satisfaction scores by around 30%.
  • Boosted Productivity: Developed streamlined reporting mechanisms that improved team productivity by around 20% and reduced order turnaround times.
  • Strengthened Client Retention: Contributed to an approximate 15% increase in client retention through proactive engagement and follow-up activity.

Areas of expertise

  • Key Account Operations: Experienced in managing major client accounts, service levels, order processing and customer enquiries for Tier 1 customers.
  • Process Improvement: Skilled at identifying operational bottlenecks and introducing clearer reporting, communication and workflow improvements.
  • Team Leadership: Confident coaching, mentoring and developing customer support and account operations teams in fast-paced environments.