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After Sales & Operations Manager

Ref: AS6790745

Slough, UK

£60,000

  • Permanent
  • Process Optimisation Specialist
  • Experienced Team Leader
  • Strategic Operations Manager

About the candidate

The candidate is an accomplished After Sales & Operations Manager with a robust background in the consumer goods sector, particularly with consumer electronics and FMCG products. They excel in after-sales management and reverse logistics, demonstrating a top-notch capability in improving operational efficiencies and ensuring compliance with industry regulations. Their career has been marked by a hands-on approach to strategic development and execution, with significant achievements in budget management and team leadership across regional and national levels.

What makes them great?

  • Strategic Implementation: Demonstrated ability to implement impactful operational processes, improving service efficiency by 20% while maintaining strict budgetary controls.
  • Process Optimisation: Key player in reducing return rates by 15% through targeted training and policy revisions.

Areas of expertise

  • Operations Management: Expert in overseeing all facets of after-sales services and operational logistics, from strategy formulation to execution.
  • Process Optimisation: Skilled in re-engineering processes to enhance service delivery and efficiency, leading to quantifiable improvements such as a reduction in return rates.
  • Team Leadership: Proven track record in building, mentoring, and leading teams to achieve exceptional results in a high-pressure environment.