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After Sales and Operations Manager

Ref: AS1362166

Slough, UK

£40,000

  • Permanent
  • Strategic Initiative Development
  • Cost Management
  • Effective Team Leadership

About the candidate

The candidate is a highly skilled After Sales and Operations Manager with a robust background in the consumer electronics and FMCG sectors. They bring a wealth of experience in after-sales management and reverse logistics, demonstrating a strong ability to lead cross-functional teams and develop strategic initiatives that substantially enhance service delivery and customer satisfaction. This professional is recognised for their analytical approach, utilising data-driven decision-making to spearhead continuous improvement and operational excellence.

Proficient in communication and negotiation, they effectively engage with stakeholders to align operations with broader corporate objectives. The candidate thrives in dynamic, collaborative work environments and is eager to leverage their extensive expertise to drive customer-focused results in a new permanent role.

What makes them great?

  • Strategic Initiative Development: Successfully spearheaded after-sales strategic initiatives, achieving a 30% reduction in customer response times.
  • Cost Management: Demonstrated ability to drive cost-efficiency, evidenced by a 20% increase in service-related cost savings.
  • Team Management: Effective leader of cross-functional teams, fostering collaboration and alignment with corporate standards and targets.

Areas of expertise

  • After-sales management: Expert in developing strategies that improve service delivery and customer satisfaction, particularly in consumer electronics.
  • Reverse logistics: Skilled in managing and optimising reverse logistics operations, enhancing efficiency and compliance in supply chain processes.
  • Cross-functional leadership: Proven track record of leading diverse teams to achieve operational goals and foster a culture of continuous improvement and excellence.