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After Sales Manager

Ref: AS3197122

Malvern, UK

£53,000

  • Permanent
  • Customer Retention
  • Revenue Growth
  • Proactive After Sales Service

About the candidate

The candidate is an experienced After Sales Manager with a proven track record in enhancing customer service and driving revenue growth within the analytical instrumentation sector. Their career is highlighted by roles in customer support coordination at a global technology firm, sales account management at a mid-size instrumentation company, and an after-sales specialist role at a regional service provider. This professional combines solid technical knowledge with exceptional relationship-building skills to deliver outstanding after-sales support and develop lasting customer relationships. They are adept at navigating fast-paced environments, making strategic improvements, and demonstrating a steadfast commitment to customer satisfaction and retention.

With a hands-on approach and proactive mindset, the candidate has consistently improved service offerings, enhanced customer retention, and accelerated revenue growth, setting them apart as a valuable addition to any customer-oriented team.

What makes them great?

  • Revenue Growth: Contributed to a 20% increase in year-over-year sales growth by leveraging deep product knowledge and effective selling techniques.
  • Customer Retention: Played a significant role in enhancing service offerings which led to improved customer retention and satisfaction metrics at a regional analytical services provider.
  • Communication and Coordination: Strengthened team and client communication, enhancing service agreement processes at a global technology firm.

Areas of expertise

  • After Sales Management: Extensive experience in developing and implementing effective after sales strategies to enhance customer retention and satisfaction.
  • Customer Relationship Building: Skilled in nurturing long-term relationships with clients, leading to improved business retention and growth.
  • Revenue Generation: Demonstrated ability to identify and capture opportunities for up-selling and contract renewals to boost service revenue.