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After Sales Manager

Ref: AS6843091

WR14, UK

£50,000

  • Permanent
  • Customer Relationship Expertise
  • Revenue Growth Focused
  • Technical Sales Proficiency

About the candidate

The candidate is an accomplished After Sales Manager with a robust background in customer relationship management and technical sales. They have a proven track record of increasing customer retention and boosting revenue through strategic after-sales support and service agreements. Their experience spans various roles where they have excelled in developing aftermarket opportunities and enhancing service offerings, particularly within engineering, analytical instrumentation, and laboratory equipment sectors.

With a flair for communication and a strong understanding of service products, they are adept at liaising across technical teams to ensure timely delivery of service solutions and maintain a transparent sales pipeline. Comfortable in remote settings, they excel in environments that challenge them to maximise service revenue while building lasting client relationships.

What makes them great?

  • Customer Retention: Successfully drove a 30% increase in customer retention by implementing effective after-sales support strategies.
  • Revenue Enhancement: Contributed to a significant rise in service contract signings, realising a 20% annual increase in revenue.
  • Collaborative Team Player: Demonstrated strong collaboration skills, working effectively with technical and marketing teams to deliver comprehensive service solutions and drive sales.

Areas of expertise

  • Customer Relationship Management: Skilled in maintaining strong client relations and developing tailored solutions that increase client satisfaction and retention.
  • Revenue Growth: Proven ability to implement strategies that boost company revenue through enhanced service offerings and effective sales pipeline management.
  • Technical Sales Proficiency: Experienced in the technical aspects of sales, adept at articulating complex service information to enhance customer understanding and support.