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Area Service Manager

Ref: AS4087567

London, UK

£50,000

  • Permanent
  • Team Leadership
  • Operational Excellence
  • Client Relationship Management

About the candidate

The candidate is a dedicated Area Service Manager with a robust background in the lift and escalator industry, ensuring a high level of technical expertise in service operations management. With a career marked by roles that progressively increased in responsibility, this professional has demonstrated an aptitude for team leadership and performance enhancement in service delivery environments. They are particularly noted for their strategic approach to operational excellence, leveraging both technical skills and a keen focus on customer satisfaction.

Over the years, they have spearheaded initiatives that significantly improved operational outcomes, including training programs and process optimisations that enhanced team efficiency and client service quality. Their commitment to fostering a safe and collaborative work environment, alongside their ability to thrive under pressure, makes them an ideal candidate for a role where high standards are prioritised and valued.

What makes them great?

  • Enhanced Team Efficiency: Optimised service team operations resulting in a 20% increase in efficiency through comprehensive training programs.
  • Reduced Response Times: Achieved a 15% reduction in service response times by streamlining scheduling and improving team communication.
  • Safety and Compliance: Maintains stringent adherence to safety protocols, ensuring all operations comply with industry standards.

Areas of expertise

  • Team Leadership: Proven track record in managing and motivating service teams to achieve excellence and improve productivity in the lift and escalator sector.
  • Operational Performance Improvement: Skilled in implementing training and operational processes that enhance efficiency and customer satisfaction.
  • Client Relationship Management: Expertise in nurturing client relationships, resulting in successful contract renewals and increased business through referrals.