B2B Account Manager
Ref: AS9458627
B97, UK
£40,000
- Permanent
- High Client Satisfaction
- Data-Driven Strategy
- Effective Stakeholder Engagement
About the candidate
The candidate is a goal-oriented B2B Account Manager with extensive experience in managing mid-sized client portfolios within the service industry. Having worked in regional employee benefits, national service provision, and consulting firms, they bring a diverse background enriched with strategic account management skills. Their proactive approach, combined with a solid commercial understanding, empowers them to deliver outstanding client outcomes and effectively handle the dynamic nature of their roles.
In their most recent role at a regional employee benefits firm, they drove notable improvements in client satisfaction and engagement. Their adept use of data analysis and insights to steer client relationships and enhance account performance demonstrates a knack for not only meeting but exceeding client expectations in various corporate environments.
What makes them great?
- Client Satisfaction Improvement: Achieved a 20% increase in client satisfaction scores through effective account management and strategic reviews.
- Retention Rate Enhancement: Enhanced account retention by 30% via targeted, data-driven strategies in a national service environment.
- Cross-Sell Increase: Contributed to a 25% rise in cross-sell opportunities through improved client engagement and internal coordination.
Areas of expertise
- Strategic Account Management: Skilled in overseeing client accounts, implementing strategies for growth and satisfaction.
- Data Analysis and Insights: Proficient in analysing performance metrics to guide decision-making and optimise client outcomes.
- Stakeholder Engagement: Expert in building and maintaining relationships with key business stakeholders at all levels.