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B2B Client Operations Manager

Ref: AS2205236

Bristol, UK

£40,000

  • Permanent
  • Process Improvement
  • Client Management Expert
  • Strong Analytical Skills

About the candidate

The candidate is a talented B2B Client Operations Manager with a robust background in customer service and operations within the retail sector. They bring over three years of experience working primarily in environments focused on B2B client relations, order processing, and operations support. Their strong analytical skills and a calm demeanor under stress have enabled them to handle the complexities of client management and process improvement effectively.

This professional is adept at working across diverse functions like Sales and Logistics, contributing significantly to enhancing operations and increasing client satisfaction. With proven capabilities in implementing process changes that deliver results, they are positioned effectively to join a dynamic team where collaboration and efficiency are valued.

What makes them great?

  • Problem Solving and Analytics: Excelling in analysing business processes and data to drive decisions and strategies that align with business goals.
  • Process Improvements: Implemented standard operating procedures that led to a 20% reduction in order discrepancies and a new ticketing system increasing response efficiency by 30%.
  • Client-centric Approach: Successfully managed client expectations and communications, leading to high satisfaction and improved service delivery.

Areas of expertise

  • B2B Client Management: Proven track record in handling B2B client relationships, ensuring superior service delivery and nurturing long-term professional relationships.
  • Operations & Process Improvement: Demonstrated ability to streamline operational processes, exemplified by reducing order discrepancies by 20% and improving ticket response times by 30%.
  • Project Coordination: Skilled in coordinating projects across departments such as Sales and Logistics, enhancing overall operational efficiency and effectiveness.