Baggage Operations Manager

Ref: AS7214999

London, England

£60,000

• Permanent
• Aviation Logistics
• Operational Performance
• Stakeholder Management

About the candidate

An experienced operations leader with a strong background in aviation, airport logistics and baggage operations. They have led frontline and supervisory teams across busy airport environments, with a clear focus on safety, service levels, operational performance and continuous improvement.

They bring a collaborative, data-led approach and are confident working with internal teams, airport stakeholders and third-party partners. With a degree-level background in aviation management and availability to start in two weeks, they would suit a permanent role where they can improve performance and keep fast-moving operations running smoothly.

What makes them great?

• Proven Service Improvements: Helped reduce mishandled baggage incidents by around 20% through enhanced training and process improvements.
• Data-Led Results: Introduced stronger analysis practices that supported a 15% increase in on-time baggage delivery.
• Strong Stakeholder Relationships: Builds effective partnerships with airport teams, vendors and cross-functional colleagues to improve customer experience and operational flow.

Areas of expertise

• Baggage Operations: Strong experience overseeing baggage handling, transfer processes, service delivery and compliance across airport environments.
• Operational Leadership: Confident managing operational leaders and frontline teams, with a focus on safety standards, performance benchmarks and team development.
• Performance Improvement: Skilled in using operational data to identify trends, improve reporting accuracy and support better decision-making.