Business Operations Manager

Ref: AS6322820

North East England

£45,000

• Permanent
• Operational Efficiency
• Customer Satisfaction Enhancement
• Team Leadership

About the candidate

The candidate is a talented Business Operations Manager with a robust background in managing performance in contact centre settings across the financial services and telecommunications sectors. Throughout their careers, they have consistently demonstrated a capacity to significantly improve operational efficiency and enhance customer satisfaction.

Notably, they bring a wealth of experience in leading sizeable teams, a keen understanding of process optimisation, and a forte in compliance and governance. The candidate excels in environments that demand analytical prowess and a focus on continuous development, making them a promising addition to any dynamic team seeking to boost operational outcomes.

What makes them great?

• Reduced customer service response times by 20% and improved customer satisfaction scores by 15% at a mid-size financial services company, demonstrating strong capability in process optimisation and team management.
• Increased operational efficiency by 30% by spearheading initiatives that streamlined workflows at a national telecommunications centre.

Areas of expertise

• Performance Management: Demonstrated success in leading contact centre teams up to 25 members, using data-driven approaches to exceed performance metrics and service quality.
• Process Improvement: Skilled in identifying inefficiencies and implementing strategic initiatives that enhance operational workflows and reduce response times.
• Team Leadership and Development: Proven track record in fostering team engagement and professional development through targeted coaching and a supportive leadership style.