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Catering Operations Director

Ref: AS8402311

Cardiff, Wales

£85,000

  • Permanent
  • High-Volume Venue Catering
  • Guest Experience Improvement
  • Cost And Efficiency Optimisation

About the candidate

A seasoned catering and food & beverage operations leader with over a decade of experience across high-volume sports, entertainment, convention and hospitality environments. They have managed large-scale event catering operations, led teams of over 100 people and maintained a strong focus on service standards, guest experience and commercial performance.

Hands-on, calm under pressure and commercially aware, this candidate is well suited to fast-paced venues where operational delivery, team engagement and customer experience all need to work seamlessly together. They bring strong experience in training, vendor management, compliance and service innovation.

What makes them great?

  • Improves service performance: Introduced a training programme that improved service efficiency by 30% while supporting teams of over 100 staff during high-capacity events.
  • Delivers commercial gains: Reduced supplier-related costs by 20% through stronger vendor relationships, while maintaining quality standards across food and beverage operations.
  • Enhances customer experience: Supported improved menu offerings that increased guest satisfaction by 15%, alongside process improvements that helped drive a 25% uplift in sales in a busy hospitality setting.

Areas of expertise

  • High-volume catering operations: Experienced in managing busy event-led catering environments across major venues, conventions and hospitality settings.
  • Team leadership and training: Confident leading large operational teams, developing training programmes and creating a strong service culture.
  • Supplier, compliance and service management: Strong background in vendor relationships, health and safety compliance, menu development and customer service delivery.