Client Account Manager

Ref: AS1207050

Derby, England

£40,000

• Permanent
• Healthcare Client Relationships
• Service Delivery Improvement
• Commercial Upsell Growth

About the candidate

A proactive and service-led client account professional with a strong background across pharmaceutical, healthcare, FMCG and supply chain environments. They have built durable client relationships, managed varied customer portfolios and consistently focused on delivering a high-quality service experience.

They are comfortable working closely with clients, operational teams and internal stakeholders to resolve issues, review performance and spot commercial opportunities. Available to start in 2 weeks, they would be a strong fit for a permanent role where account ownership, service improvement and client satisfaction are key.

What makes them great?

• Commercially minded: Helped generate around a 30% increase in upsell opportunities by developing stronger strategic partnerships with healthcare clients.
• Process improvement focused: Contributed to around a 20% reduction in service response times through practical service delivery improvements in a fast-paced FMCG setting.
• Adaptable and collaborative: Brings experience across account management, operations and client onboarding, with the flexibility to work independently or as part of a wider team.

Areas of expertise

• Client Relationship Management: Experienced in managing healthcare and retail client portfolios, building trusted relationships and maintaining strong service standards.
• Service Delivery & Issue Resolution: Skilled in overseeing day-to-day account performance, resolving client issues and supporting smoother operational delivery.
• Commercial Account Growth: Confident in identifying client needs, running business reviews and aligning services to create upsell opportunities.