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Commercial Account Manager

Ref: AS9661415

BA4 4RN

£55,000

  • Permanent
  • Client Relationship Management
  • Project Delivery Excellence
  • Strategic Account Growth

About the candidate

The candidate ranks as a highly skilled Commercial Account Manager, with a commendable proficiency stemming from diverse roles within the FMCG logistics and account management domains. They possess robust organisational skills, matched with a noted ability to foster and nurture client relationships, ensuring service excellence at every stage of the customer journey. Their adeptness in navigating project intricacies and commitment to delivering tailored commercial solutions aligns well with dynamic market requirements, making them a strong contender to enhance any customer-centric team.

With a background converging on operations, client relationship management, and strategic account handling, this candidate emerges well-prepared to face the challenges of a competitive business landscape. Their experiences across regional and national logistics and distribution firms, having positively impacted operational outcomes and client satisfaction scores, are testament to their ability to work effectively under pressure and to make a significant contribution to any ambitious team.

What makes them great?

  • Enhanced Client Service: Directly contributed to a 20% increase in client satisfaction scores through effective coordination and service changes.
  • Retention Improvement: Implemented feedback systems that improved service delivery, resulting in a 15% growth in account retention at a national level.
  • Cost Efficiency: Aided in a 10% reduction in operational costs through process streamlining and effective inventory management.

Areas of expertise

  • Customer Relationship Management: Expertise in enhancing client relations and ensuring high satisfaction through tailored solutions and proactive service management.
  • Project Management: Skilled in overseeing logistics projects from inception through to completion, ensuring all client requirements are met with high standards.
  • Strategic Account Management: Demonstrated ability to manage and grow key accounts, backed by successful negotiation and comprehensive commercial documentation preparation.