Customer Account Manager

Ref: AS7069067

Birmingham, UK

£35,000

• Permanent
• Enhanced Client Engagement
• Strategic Account Management
• Operational Efficiency Improvement

About the candidate

An accomplished Customer Account Manager with a robust background in aerospace and defense sectors, this candidate is known for exceptional interpersonal skills and a knack for fostering robust client relationships. With a proactive approach and a collaborative work ethic, they are adept at managing customer expectations and enhancing satisfaction levels. Their strategic insights and ability to navigate complex environments have consistently driven improvements in client management processes.

With experiences ranging from regional aerospace services to international logistics and mid-sized engineering firms, they have excelled in roles that demand intensive customer interaction, strategic account oversight, and cross-functional team collaboration. Notably, their initiatives have led to significant improvements in client satisfaction and operational efficiencies within these varied settings.

What makes them great?

• Increased client satisfaction by 30% through strategic communication initiatives at a regional aerospace services provider.
• Drove a 20% increase in contract renewals through effective feedback mechanisms and service improvement strategies.
• Achieved a 15% reduction in service response times by spearheading continuous improvement projects.

Areas of expertise

• Client Relationship Management - Expert in managing high-stakes client relations, adept at enhancing engagement and loyalty.
• Strategic Account Oversight - Proven capability in overseeing significant accounts, skilled at contractual negotiations and enhancing retention.
• Performance Analysis - Utilises key performance metrics to steer account strategies and improve business outcomes.