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Customer Account Manager

Ref: AS9630611

Manchester, UK

£36,000

  • Permanent
  • Strategic Client Management
  • Expert In Logistics
  • Operational Efficiency Improvement

About the candidate

Our candidate is a seasoned Customer Account Manager with a robust background in the logistics sector. With experience across regional logistics providers, supply chain companies, and national distribution firms, they have developed a keen ability to manage customer relationships effectively. Known for their strategic acumen in identifying growth opportunities, they excel in environments that require high levels of client engagement and satisfaction. Their previous roles have involved acting as the primary point of contact for client inquiries, resolving issues swiftly, and streamlining onboarding processes to enhance overall customer experience.

Their proven track record of implementing successful client retention strategies showcases their ability to handle complex customer demands adeptly. This candidate is not only skilled in negotiations and collaborations with cross-functional teams but also adept at aligning business strategies with customer needs. Their commitment to sustainable practices and exceptional service makes them an excellent fit for companies looking to boost customer engagement and operational efficiency.

What makes them great?

  • Client Retention Enhancement: Demonstrated ability to increase client retention rates by 20% through strategic communication and service enhancements.
  • Reduction in Churn Rates: Key player in initiatives that cut churn rates by 15%, through targeted customer feedback and service improvements.

Areas of expertise

  • Client Relationship Management: Expert in managing extensive client portfolios, ensuring high satisfaction rates and loyalty.
  • Strategic Business Reviews: Skilled in aligning service offerings with customer needs to uncover new business opportunities and refine service delivery.
  • Operational Efficiency: Capable of liaising with various departments to streamline operations and improve service efficiency and overall customer experience.