Customer Account Manager

Ref: AS3319120

Kingston upon Thames, England

£40,000

• Permanent
• FMCG Account Growth
• Retail Relationship Management
• Joint Business Planning

About the candidate

A commercially minded customer account management professional with strong experience across consumer goods, FMCG and regional distribution environments. They have built their career managing retail and key customer relationships, developing joint business plans and supporting growth across competitive consumer categories.

They bring a practical, collaborative style and are confident working with buying teams, internal stakeholders and cross-functional colleagues to deliver promotional plans, pricing agreements and customer-focused growth strategies. Available for a permanent opportunity and able to start in 2 weeks.

What makes them great?

• Proven growth delivery: Played a key role in joint business planning that helped increase market share by around 15% across a home care category over two years.
• Strong sales performance: Delivered effective retail promotions and marketing activity that contributed to an annual sales uplift of around 20%.
• Customer-first approach: Builds trusted relationships with buying teams and internal stakeholders, supporting smooth execution of plans and long-term account development.

Areas of expertise

• Key account management: Experienced in managing customer portfolios, developing stakeholder relationships and aligning activity to shared commercial goals.
• Joint business planning: Skilled in creating and executing plans that support category growth, promotional activity and customer success.
• Commercial negotiation: Confident negotiating pricing, promotional agreements and contract terms to improve outcomes and strengthen customer partnerships.