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Customer Operations Manager

Ref: AS4806679

Wrexham, UK

£40,000

  • Permanent
  • Strategic Problem-Solving
  • Operational Excellence
  • Client Relations

About the candidate

The candidate is an experienced Customer Operations Manager with more than five years of professional engagement in the realms of customer operations and supply chain management. Currently sited in a dynamic regional logistics provider, their adeptness at overseeing daily operations, especially in contexts that require stringent adherence to service levels, makes them standout. Through prior roles in diverse operational settings, they've honed a proactive approach focused on strategic problem solving and continuous improvement.

Within their career, this professional has demonstrated robust leadership by consistently enhancing team performance and operational efficiencies. They are particularly adept at cultivating strong customer relations and fostering loyalty, which has proved beneficial in elevating customer satisfaction and organisational productivity. These attributes commendably align with their aspiration to thrive in positions requiring meticulous alignment with organisational goals and customer expectations.

What makes them great?

  • Impressive Track Record: Successfully improved customer satisfaction scores by 15% by refining feedback mechanisms and operational processes.
  • Revenue Growth: Contributed to a 20% increase in annual revenue through effective client management and strategic upselling and cross-selling.
  • Cost Reduction Initiatives: Instrumental in reducing operational costs by 10% through targeted process improvements.

Areas of expertise

  • Customer Relationship Management: Proficient in building and sustaining strong client relationships, crucial for long-term business growth and customer retention.
  • Operational Efficiency: Adept at streamlining processes to enhance service delivery, reduce costs, and improve overall operational workflows.
  • Team Leadership and Performance Management: Skilled in leading teams to achieve business objectives and exceed service level agreements while maintaining high morale and productivity.