We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Customer Operations Manager

Ref: AS5102270

Belper, England

£50,000

  • Permanent
  • Process Optimisation Expert
  • Client Relationship Management
  • Operations Compliance

About the candidate

The candidate is a seasoned Operations Manager with a solid grounding in the energy sector, particularly in in-line inspection operations within the gas infrastructure context. Their career has been marked by roles that required a mix of technical expertise and leadership acumen, honed over years of escalating responsibilities from technical coordination to operations supervision. A proactive manager, they bring a commitment to safety, efficiency, and compliance, which has consistently enhanced business outcomes in dynamic environments.

Having managed teams directly and indirectly, their leadership style fosters a culture of continuous improvement and excellent customer service. This has been instrumental in their past roles, where they balanced operational tasks with client management, ensuring high levels of satisfaction through effective communication and technical oversight.

What makes them great?

  • Productivity Improvement: Demonstrated ability to boost team productivity by 20% through effective management and the development of job packs and RAMS.
  • Cost Efficiency: Streamlined operations which resulted in a 15% reduction in turnaround times, directly contributing to cost savings.
  • Leadership in Compliance: Proven leadership skills with a strong focus on adhering to safety protocols and compliance standards, enhancing operational safety and client trust.

Areas of expertise

  • Operations Management: Proficient at overseeing day-to-day operations in high-stakes environments, ensuring compliance and driving operational efficiencies.
  • Process Optimisation: Skilled in enhancing processes, evidenced by reducing project turnaround times by 15% at a national energy services firm.
  • Client and Contractor Relations: Experienced in fostering robust relationships with both clients and contractors, enhancing communication and project outcomes.