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Customer Operations Manager

Ref: AS7413606

Prescot, England

£45,000

  • Permanent
  • Logistics Team Leadership
  • Operational Efficiency Improvement
  • Customer Service Excellence

About the candidate

A customer operations professional with a strong background across logistics, distribution and warehousing environments. They bring hands-on experience leading frontline delivery, fulfilment and dispatch teams, with a clear focus on service quality, operational performance and customer satisfaction.

This candidate is well suited to a permanent Customer Operations Manager role where they can support positive change, improve day-to-day processes and get the best out of their teams. They are collaborative, flexible and confident working in fast-paced settings where customer expectations and operational targets need to be closely aligned.

What makes them great?

  • Improved Delivery Performance: Implemented process enhancements that reduced delivery times by around 15%, supporting faster and more accurate customer service.
  • Reduced Onboarding Time: Led a training programme refresh that cut onboarding time by around 20%, helping new starters become productive more quickly.
  • Strong Frontline Leader: Builds motivated, accountable teams through coaching and clear performance focus, helping teams consistently meet and exceed KPIs.

Areas of expertise

  • Customer Operations: Experienced in managing daily service delivery, improving customer outcomes and ensuring operational goals are met.
  • Team Leadership: Confident leading delivery, fulfilment and dispatch teams, with a focus on coaching, engagement and accountability.
  • Process Improvement: Strong track record of improving delivery times, onboarding processes and inventory accuracy through practical operational changes.