Customer Order Fulfillment Administrator
Ref: AS9369599
Hereford, UK
£35,000
- Permanent
- Supply Chain Expertise
- ERP System Proficiency
- Immediately Available
About the candidate
The candidate in question is an accomplished Customer Order Fulfillment Administrator with a strong background spanning over four years in customer service and logistics. They have honed a deep understanding of supply chain dynamics, particularly in roles that emphasise customer satisfaction and effective order fulfilment. This professional has successfully enhanced operational processes and customer experience within various high-stress environments, asserting their capabilities as a detail-oriented problem solver who approaches every challenge with a customer-first mindset. Their career path reflects a keen dedication to excelling in operational roles that support business growth and customer satisfaction.
What makes them great?
- Innovative Process Improvement: Achieved a 20% increase in customer satisfaction scores by refining communication and resolving issues more efficiently within a logistics company.
- Operational Efficiency: Integral in the roll-out of a new ERP system that cut order processing turnaround by 15%, significantly boosting productivity at a manufacturing firm.
- Consistency in Execution: Assisted in maintaining a high on-time delivery rate of 98%, demonstrating consistent performance in order management.
Areas of expertise
- Supply Chain Management: Proficient in managing and understanding the complexities of supply chains, ensuring efficient process flow from order receipt to delivery.
- Customer Service Excellence: Demonstrated ability to improve customer satisfaction levels through meticulous coordination and effective communication.
- ERP Systems Implementation: Skilled in implementing and navigating ERP systems to optimise order processing and inventory management.