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Customer Service Advisor

Ref: 606196

West Midlands, United Kingdom

£25,500

  • Permanent
  • Efficiency Improvement
  • Customer Relationship Management
  • Immediately Available

About the candidate

The candidate is a skilled and resourceful Customer Service Advisor/Internal Account Manager with a demonstrated record of success in the corporate clothing industry. With a background in account management and customer service, this professional has accumulated substantial experience in managing client relationships, resolving customer issues, and enhancing operational processes. Their role encompasses coordination with various departments such as purchasing, logistics, and warehousing, ensuring smooth business operations and contributing to significant improvements in service delivery times and customer satisfaction.

What makes them great?

  • Efficiency Improvements: Played a key role in the implementation of Star Reserve initiatives which reduced average Service Level Agreement (SLA) and Estimated Time of Arrival (ETA) benchmarks.
  • Training and Development: Led training for an offshore team, enhancing the company's customer service procedures and performance.
  • Stakeholder Management: Regular collaboration with National Account Managers and internal teams to optimize operations.

Areas of expertise

  • Account Management: Proven track record in managing and nurturing client accounts, ensuring all client needs are met efficiently.
  • Customer Relations: Skilled in handling complex customer enquiries and escalations, thus improving overall customer satisfaction and retention.
  • Project Coordination: Experienced in coordinating multi-department projects involving purchasing, logistics, and warehouse teams.