We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Customer Service and Logistics Manager

Ref: AS1058833

Birmingham, UK

£45,000

  • Permanent
  • Supplier Relationship Management
  • ERP System Proficiency
  • Operational Efficiency

About the candidate

The candidate is an adept professional in the field of Customer Service and Logistics, specialising within the animal health and nutrition sector. With solid experience ranging from regional suppliers to national companies, they have honed a proficiency in streamlining logistics operations and enhancing customer service protocols. Particularly skilled in ERP systems, they are known for their ability to manage complex supplier relationships and multi-task under pressure, ensuring both efficacy and customer satisfaction in all endeavours.

Coming from a background where efficiency and sustainability are prioritized, the candidate is seeking a Permanent role where they can contribute significantly to service improvements and operational logistics. Their experience in improving turnaround times and customer satisfaction scores in their previous roles makes them an excellent candidate for a forward-thinking company.

What makes them great?

  • Operational Improvement: Improved order processing and invoicing turnaround times by 30 percent in a regional setting.
  • Customer Satisfaction: Recognized for contributing to a 20 percent increase in customer satisfaction ratings through strategic customer interactions and problem resolution.

Areas of expertise

  • Supplier Relationship Management: Proven track record of maintaining robust relationships with suppliers, ensuring adherence to service level agreements and timely delivery of products.
  • ERP Systems Proficiency: Skilled in using enterprise resource planning systems to enhance order tracking and inventory management, which in turn contributes to operational efficiency.
  • Customer Service Excellence: Demonstrated ability to elevate customer satisfaction through efficient order processing, issue resolution, and stellar communication skills.