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Customer Service and Logistics Manager

Ref: AS4620436

Birmingham, UK

£45,000

  • Permanent
  • Supply Chain Coordination
  • Expert ERP User
  • Customer Relations Specialist

About the candidate

The candidate is an enthusiastic and skilled Customer Service and Logistics Manager with a rich background in customer service and logistics management, particularly within the agricultural and animal health sectors. With a Master’s degree in Business Administration and hands-on expertise in ERP systems including Business Central, they have a robust blend of academic and practical experience. Their disciplined approach and superior communication skills enable effective management and coordination of complex logistics operations and customer relations, essential for thriving in high-velocity settings.

Previously, they have held pivotal roles in regional animal health suppliers and mid-sized food production companies, demonstrating a capacity to refine logistics operations and customer service protocols. This has resulted in significant improvements in order accuracy, inventory management, and customer retention rates, proving their ability to adapt and lead initiatives that enhance operational efficiencies and customer satisfaction.

What makes them great?

  • Process Optimisation: Spearheaded the implementation of a new tracking system that reduced order processing time by 15% and boosted on-time delivery by 20%.
  • Inventory Accuracy: Developed inventory management systems that reduced stock discrepancies by 10% and streamlined logistic operations across departments.
  • Customer Retention: Maintained over a 90% customer retention rate through dedicated customer support and issue resolution.

Areas of expertise

  • Supply Chain Coordination: Expertise in managing end-to-end supply chain processes, ensuring seamless integration between procurement, inventory management, and distribution.
  • ERP Implementation: Proficient in leveraging ERP systems, notably Business Central, to enhance operational procedures and reporting accuracy.
  • Customer Relationship Management: Strong focus on maintaining and enhancing customer relations, ensuring high levels of satisfaction and retention through effective communication and service delivery.