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Customer Service and Logistics Manager

Ref: AS2858769

Birmingham, UK

£40,000

  • Permanent
  • Supply Chain Efficiency
  • Customer Relations Expert
  • ERP Systems Proficiency

About the candidate

The candidate in question is an experienced logistics and customer service manager, boasting substantial expertise in supply chain management, procurement, and customer relations. They excel in operational roles within fast-paced environments, greatly credited to their significant educational background including a Master's degree in a relevant field. This individual is noted for their superior organisational skills and ability to multitask effectively, ensuring high levels of service quality and operational efficiency. Their technical acumen is enhanced by a proficiency in ERP systems, particularly Business Central, making them a valuable addition to any team seeking to leverage technology for business improvements.

Throughout their career, this candidate has made impactful contributions in various roles, from coordinating customer service operations in an animal nutrition company to logistic management in a national supply chain organisation. Their consistent focus has always been on improving service delivery, customer satisfaction, and operational efficiency, which is manifested in their track record of implementing effective improvements across different functions.

What makes them great?

  • Reduced excess stock by 15% through the implementation of a new inventory management system, showcasing strong project management and operational optimisation skills.
  • Achieved a 20% improvement in lead times in import and export operations through effective supplier and logistics management.
  • Significantly contributed to a 30% improvement in customer feedback scores by refining communication and issue-resolution strategies, underlining their dedication to excellent customer service.

Areas of expertise

  • Supply Chain Management: Proficient in overseeing intricate logistics and supply chain operations, highlighting a proven ability to reduce lead times and manage complex procurement tasks.
  • Customer Relationship Management: Demonstrated expertise in managing and enhancing customer interactions, adept at deploying strategies that significantly improve customer satisfaction levels.
  • ERP Implementation and Management: Skilled in leveraging ERP systems to enhance business processes, particularly experienced with Business Central to streamline operations and increase efficiency.