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Customer Service Logistics Manager

Ref: AS3504014

Andover, Hampshire

£95,000

  • Permanent
  • Supply Chain Leadership
  • Inventory Governance
  • OTIF Improvement

About the candidate

An accomplished logistics and customer service professional with over eight years’ experience across supply chain management in the food manufacturing sector. They bring a strong mix of operational leadership, inventory governance and customer service focus, with a proven ability to improve service levels while keeping a close eye on cost and compliance.

They are confident leading teams, working cross-functionally with finance and supply chain colleagues, and building strong relationships with suppliers and internal stakeholders. Available for a permanent opportunity and able to start in two weeks.

What makes them great?

  • Improved delivery performance: Delivered an increase of around 20% in OTIF performance, helping to raise customer satisfaction and service reliability.
  • Reduced stock issues: Implemented inventory accuracy programmes that reduced discrepancies by approximately 15% and supported a reduction in obsolete stock.
  • Commercially aware operator: Contributed to around 10% logistics cost reduction through process optimisation and supplier negotiations, while maintaining service standards.

Areas of expertise

  • Customer service and logistics leadership: Experienced in managing customer service operations, logistics performance and day-to-day supply chain activity within food and FMCG environments.
  • Inventory governance and stock integrity: Strong background in cycle counting, inventory accuracy programmes, stock control and reducing discrepancies across varied product portfolios.
  • Continuous improvement and reporting: Skilled in using operational reporting, KPI tracking and stakeholder collaboration to improve service, compliance and cost control.