Customer Service Manager

Ref: 605053

West Midlands, UK

£50,000

• Permanent
• Strategic Leader
• Operational Excellence
• Digital Solutions

About the candidate

A Customer Contact Centre Manager with extensive experience managing contact centres, notably within sectors like supply chain operations for large-scale facilities management and retail banking. This candidate excels in delivering exemplary customer service and operational strategies that foster team growth and business development. Proven track record in enhancing customer experience and retention, implementing digital solutions, and leading significant business transformations.

What makes them great?

• Skilled in enhancing team efficiency and customer satisfaction through strategic implementations and innovations
• Adept in driving revenue growth and operational excellence, evidenced by a consistent improvement in business key performance indicators
• Successful implementation of CRM systems that streamline processes and improve customer interaction experiences

Areas of expertise

• Leadership in high-volume customer contact environments
• Strategic planning and implementation of customer support structures
• Development and management of dynamic contact centre teams