We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast UK systems have been breached.
Find out how to protect yourself here.
View all candidates

Customer Service Manager

Ref: AS4206307

Birmingham, UK

£35,000

  • Permanent
  • Process Optimization
  • Team Leadership
  • Stakeholder Engagement

About the candidate

The candidate is a Customer Service Manager with a wealth of experience in leading customer service operations within the supply chain and manufacturing sectors. They possess a proven track record of managing high-performing teams and implementing strategic initiatives that enhance customer satisfaction and operational efficiency. Known for their problem-solving prowess and leadership skills, this candidate excels in fast-paced environments and has demonstrated a remarkable capacity to adapt and thrive under challenging conditions. Their hands-on approach and dedication to cultivating a supportive and collaborative team culture make them an invaluable asset to any service-oriented business looking to advance their customer service capabilities.

What makes them great?

  • Performance Improvement: Implemented performance metrics that led to a 20% improvement in response times, boosting team productivity and customer satisfaction.
  • Training and Development: Introduced comprehensive training programs enhancing team efficiency by 30%, demonstrating a strong commitment to workforce development and quality service delivery.
  • Process Development: Developed standardized processes for inquiries and order management that improved accuracy and reduced lead times, significantly optimizing regional operations.

Areas of expertise

  • Team Leadership: Proven ability in guiding customer service teams to excel through effective training, creating key performance metrics, and fostering a supportive work environment.
  • Process Optimization: Expertise in developing and implementing efficient workflows that boost productivity and customer engagement in business-to-business settings.
  • Stakeholder Engagement: Skilled in collaborating with cross-functional teams to align service delivery processes with broader business objectives, enhancing overall operational cohesion and success.