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Customer Service Manager

Ref: AS4294719

Birmingham, UK

£35,000

  • Permanent
  • Experienced In B2B
  • Team Leadership
  • Process Improvement

About the candidate

The candidate, an adept Customer Service Manager, comes with a rich experience magnified by a career across the supply chain and logistics sectors. This candidate taps into a well-rounded skill set centred around immense proficiency in guiding customer service teams within B2B environments. Noted for their inspiring leadership style, they adeptly create a cohesive and motivated workplace, positioning themselves at the forefront in driving indispensable enhancements across various customer service dimensions.

Building on a meticulous aptitude for spearheading the nurturing of intra-departmental relationships, their professional journey exemplifies a robust track record in orchestrating process efficiencies and enhancing client relations. This has seen substantial outcomes, including marked improvements in customer retention and operational workflows which have heartily contributed to their previous organisations in these sectors.

What makes them great?

  • Innovative team training: Instituted training initiatives that bettered team capability and significantly bolstered customer retention by 20%.
  • Operational efficiency: Enhanced process speeds and customer response times through effective collaboration and innovative operational strategies.
  • Resilient problem-solving: Demonstrates strong problem-solving skills with resilience under pressure, crucial in the fast-paced logistics environments.

Areas of expertise

  • Leadership and team management: Proven ability in leading customer service teams to excel in service delivery and efficiency, evidenced by a 20% uptick in customer retention.
  • Process improvement: Skilled in identifying inefficiencies and implementing processes that enhance service quality and reduce operational bottlenecks.
  • Customer relations: Expertise in developing robust client relationships, ensuring high satisfaction levels and exemplary customer service across all touch points.