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Customer Service Manager

Ref: AS7161682

Barnsley, UK

£45,000

  • Permanent
  • Strategic Process Improvement
  • Effective Team Leadership
  • Proactive Stakeholder Engagement

About the candidate

An experienced Customer Service Manager with a substantial background in several fast-paced environments, this candidate has demonstrated a knack for enhancing customer experiences and operational efficiency. Their professional journey has seen them thrive in positions of increasing responsibility, where they've excelled in tasks involving compliance with safety standards and improved customer satisfaction. This candidate leverages strong problem-solving skills and leadership virtues to drive teams towards meeting sophisticated business targets. Their propensity for proactive management has led to the implementation of strategic initiatives that nurture stakeholder relationships and foster a dynamic work culture.

What makes them great?

  • Operational Leadership: Demonstrated leadership in managing customer service operations, implementing enhancements leading to a 20% increase in customer satisfaction.
  • Project Implementation: Successfully led multiple projects including the rollout of new ticketing systems, directly boosting operational effectiveness and response times.

Areas of expertise

  • Team Leadership and Training: Effective at managing diverse teams, fostering an environment of learning and growth to achieve outstanding customer service.
  • Strategic Process Improvements: Skilled in identifying and executing enhancement initiatives that significantly improve customer satisfaction and operational efficiency.
  • Stakeholder Engagement: Proven ability to engage with stakeholders and local authorities to enhance service delivery and address operational challenges.